FAQ

 

Are your products safe for all skin types?

Our products are formulated with sensitive skin in mind. We strive to create our products with the most diverse and gentle ingredients. As always, when trying a new product, test in an inconspicuous area. If irritation occurs discontinue use.

 

Shelf Life

12 Months Bath & Body products

24 Months Lipgloss

 

Can I send my order as a gift?

Yes! Please leave us a message in your order notes that you would like your order shipped as a gift. And we will not include a packing slip with your package.

 

What method is used for shipping?
All packages are shipped via USPS. 

I put the wrong address on my order, please help!

Contact us within 4 hours of placing your order and we will try our best to update your shipping address. We are not able to change a shipping address once your package has been shipped. Please be careful when entering your shipping address, Skin Love Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

SHIPPING

Due to the nature of our products please do not allow your package to sit outside in hot temperatures. Contact your local postal service USPS to have them hold your package until you are available to pick up. 

All packages are tracked and insured shipped via USPS. 

Please allow 1-3 business days processing & 5-7 days standard shipping from the time of order.  
Due to the longer than normal shipping delays with First Class Shipping we are only shipping priority at this time. 

Wholesale orders are processed and ready to ship within 14-21 business days of order placement. Wholesale orders over $100 require a signature at time of delivery. 

After your order has been shipped you will receive a confirmation email and any other information pertaining your order. 

MY PACKAGE IS LOST OR DAMAGED

Once your package has been shipped the responsibility transfers to USPS. If your item arrives damaged please contact your local post office. We are not responsible for lost or stolen package although we will do our best to help solve the issue for our customer. 

 

 

RETURNS

For sanitary reasons and the nature of our products we are unable to offer returns, exchanges or refunds. If you are unsatisfied or experience an issue with our products we will be happy to help solve the issue.

Please note, Skin Love Beauty reserves the right to refuse all returns. 

In the unlikely event that there is an issue with your items, we will only send replacements for damaged/missing products within 7 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

 

Send all order inquiries to CONTACT US Once your inquiry is received, it will be reviewed. Please allow 1-3 business days to receive a reply.